Return and exchange
According to the Swedish Purchase Act, you as a buyer have a 14-day right of withdrawal when you have bought an item online. That is that you can return the item and get the money back within 14 days after you have received the item from sundayz.
When returning, a note is placed in the package with your order number. and name.
The money is returned via the same means of payment.
You can send a message to our email kontakt@sundayz.dk and we will send you a return label through Dao or GLS.
You pay for the return yourself .
The price for return shipping is DKK 40 and will be deducted from the amount that you have to return.
Important : Include the order number in your return package. You will find your order number in your confirmation email, and it usually contains 4-5 digits.
If this is not attached, we cannot find you in the system.
The condition of the item when you send it back
It is a requirement that the item be returned in the same condition as it was received. That is unused and in the same packaging.
If the original packaging is missing, this may lead to a decrease in the value of the item. Depreciation is deducted from the refund for which you are liable.
If the item has lost value and this is due to insufficient return packaging, or that you have used it inappropriately in relation to what is necessary to determine the nature, characteristics and function of the item, the money cannot be refunded. This also applies if the product's tag has been removed.
Remember that it is your responsibility that the package is returned in the same condition as you received it. It is therefore a good idea to send the item well packaged and with the possibility of track and trace.
RETURNS AFTER THE 14-DAY RETURN RIGHT:
If you return an item after the 14-day right of return has been exceeded, you cannot get the money back.
Exchange
We do not offer exchanges, but you can always cancel your purchase and return. If you want another item instead, it must be purchased via the website, as with your first order.
ATTENTION
You are also welcome to use your own shipping option and send the package back to the address. Remember to enclose the order number in the package.
However, ALL packages must be sent and must NOT be delivered to the address.
Return address for packages
sundayz ApS
Strubjerg 6, 3.tv
9400 Nørresundby
Complaint
When making a complaint, please send a picture of the error together with your order number to our email kontakt@sundayz.dk. We also refer to the section ''Trading conditions'' on the website under the right to complaints for further information.